Colorado State University-IT

Firewall Failover Testing

Palo Alto Firewall will be failed over to the West Datacenter for testing and troubleshooting redundancy of services.

Physiology- Emergency network maintenance

There is a failing fiber feed in to the Physiology building that needs emergency repair.

Exchange Upgrade

This is a continuation of the 7/29 installation window. During a brief (~15 minute) time during this window, users adding their CSU email to a mobile device may have an error as the new server will respond to such requests before it is finalized. This is a known issue with Microsoft.

Wireless Controller Firmware Upgrades

Wireless Controllers and APs will reboot to apply latest firmware version.

Switch Maintenance - Lake Street Parking Garage

The switches located in network closet 116 will be combined and the link upgraded to 10 Gig. All South first and second network connections will go down within the maintenance window as the switch gear is replaced.

Impacted Services

Freshservice: Service Offering and Workflow Update

On Tuesday, August 5th at 10pm mst - August 6th 2am mst, the ITSM team will be deploying an update to Freshservice. This update will include changes to Service Offerings and Workflow. Please reference https://csusystem.freshservice.com/a/solutions/articles/23000180164 for more details. During the upgrade, users may encounter issues submitting, routing, assigning, and resolving tickets. Following the upgrade, users will need to update user created dashboards, ticket lists and reports in accordance with the new service offerings. The old service offering field will still be available for reporting on old data. If you have any questions or concerns, please submit them to the ITSM team via https://csusystem.freshservice.com/a/catalog/request-items/59.

Impacted Services

MDF Replacement - ARBL

ARBL MDF will be replaced. All network connections to ARBL, Biomass Trailer, Utility Services Building, Deer Facility, Surgical Annex, Fisheries Lab, B.W. Pickett Equine Center, Atkins Arena, Legends of Ranching Arena, Custodial Office, Canine Facility, & Radiation Waste will go down within the maintenance window as the switch gear is replaced.

Impacted Services

Ellucian Banner Financial Aid Upgrades

The latest Banner Financial Aid Upgrades will be applied to production: Banner FA 9.3.51.1 and 8.52.3. Banner Admin Pages and Banner Access Management will be unavailable during this time.

Impacted Services

Border and Data Center Firewall Software Upgrade

This is a scheduled software upgrade for the border and data center Palo Alto Networks firewalls.

Core Link and MDF Upgrade - Lake Street Parking Garage MDF 134

The connection to the core of our network will be upgraded, a distribution switch installed, and the MDF replaced. All network connections within the Lake Street Parking Garage will go down within the maintenance window as switch gear is replaced.

Impacted Services

Exchange Server 2019 Upgrade and Replacement

Replacing EoL Exchange Server 2016 servers with Server 2025 machines running Exchange Server 2019.

Impacted Services

Border and Data Center Firewall Software Upgrade

This is a scheduled software upgrade for the border and data center Palo Alto Networks firewalls.

ODS Production Downtime Notice

ODS Production will be unavailable from Saturday, July 19 at 10:00 a.m. through Sunday, July 20 at 2:00 p.m. This downtime is necessary to restage and reload the ODS following the Banner Quarterly Patch. The process takes approximately 20 hours to complete.

Impacted Services

Banner 2025 Q1 Upgrades

Ellucian Banner Quarterly 2025 Q1 Upgrades will be applied. Banner 8 will be turned off which impacts Web Tailor. During the upgrade, RAMweb, ARIESweb, PAWS, Admin Pages, and other Banner-related services will be unavailable.

Impacted Services

BDMSPROD – Update to OTGMGR.AE_DT509 as requested in #CHN-660 / #TSK-1584

BDMSPROD will be unavailable on Sunday, July 13, 2025, from 8:00 AM to 10:00 AM while we run a script to update over 500,000 records in the OTGMGR.AE_DT509 table.

HR Patching

Please be advised that the HR system will be temporarily unavailable due to scheduled maintenance starting 7/13/2025 06:00am and concluding on 7/13/2025 12:00pm. This maintenance is mandatory and conducted in accordance with federal, state, and local laws, as well as industry regulations that require us to ensure the security, accuracy, and compliance of our HR systems. We understand this may cause some inconvenience and appreciate your patience and understanding as we complete these essential updates.

Impacted Services

Core Link Upgrade - CSU Early Childhood Center MDF Rm 13

CSU Early Childhood Center MDF Rm 13 Switch Maintenance

Exadata Quarterly Infrastructure Maintenance

Oracle will be performing maintenance on the Exadata Cloud at Customer hardware. There will be rolling restarts during this maintenance so while the database will remain available, any applications that are not compatible with rolling restarts will need to be shut down including AppMan. Preparations will begin at 8 am, and the maintenance will start at 9 am. Performance may be degraded while the maintenance is in process.

Impacted Services

Pueblo Network Upgrade

The Pueblo Campus core network will be upgraded over the course of the weekend. All servers and services will be down during the maintenance period and there will be no network connectivity on campus.

Core Link Upgrade - Occupational Therapy MDF Rm N309

The connection to the core of our network will be upgraded and a distribution switch installed. All network connections within Occupational Therapy & Occupational Therapy Annex will go down within the maintenance window as the switch gear is replaced and connections moved.

Impacted Services

OTS for Banner Document Management (BDM) and Banner Financial Aid 8.52.1/9.3.51 Updates

Banner Financial Aid 8.52.1/9.3.51 updates will be applied to production. Banner Admin Pages will be unavailable during this time. OTS will be applied to Banner Document Management (BDM). Banner Document Management (BDM) will be unavailable during this time.

CSU System NetID Maintenance

On Saturday May 31st, from 8am to 12pm Mountain Time, IAM will be performing a version update on the CSU System identity repository midPoint, which is used to manage NetID accounts. During this time, the CSU System Self Service website will be down for maintenance and any actions such as NetID activations, email alias updates, and password changes performed through the site will be unavailable to prevent data loss.

Grouper Upgrade

We will be performing a minor version upgrade. A few hours of downtime is expected. During this window Service Account management functionality through NetID Self-Service will be unavailable. If you experience any issues after the maintenance window, please contact IAM at iamhelp@colostate.edu.

Impacted Services

Campus Cloud vCenter down

Due to a delay in license renewal from our vendor, vCenter access for Campus Cloud is currently non-functional. VM are running, and DoIT support team can manage VM's on the back end. Vendor asserts that Licenses should be resolved within a day or two.

Impacted Services

Filebound Site Unavailable

<b>Filebound Service Disruption</b> A possible service disruption with Filebound is under investigation. The Division of IT is working to identify the root cause.

Impacted Services

Shibboleth IdP Major Version Update: DNS Cutover

Tuesday, May 27, 7:00 am Mountain Time, we will be updating the CSU System Identity Provider to Shibboleth Version 5. This will be implemented via a DNS cutover in coordination with the DoIT MSOPS team. Before the cutover, we will have updated the TTL to 5 minutes. Additional communications have been sent to the CSU IT Community. This cutover is expected to result in zero downtime. However, if you are actively completing an authentication at the time your computer recognizes the new IdP's IP address, you or your users may experience a single login interruption in the form of a stale request. This is normal and would be concentrated to users completing authentications between 7:00-7:10am MT on Tuesday Morning. If any login issues are experienced, support should be sought out as normal through https://csusystem.freshservice.com or by emailing ithelp@colostate.edu. Login support requests should always include: • NetID of affected user • Timestamp of attempted login • URL of website trying to access • Screenshot of error message(s)

Impacted Services

Error Messages in Discussion Boards

Some users have reported that they are receiving an error message when opening Discussion Boards in Blackboard. The error message appears to be occurring intermittently, so sometimes the discussion boards will load, and sometimes users will receive an error message. We are aware of the issue and are working with Blackboard Support to determine the cause and solution.

Impacted Services

FCCN- PRPA fiber maintenance

This work will not impact the CSU network, only the FCCN. PRPA needs to perform maintenance on the fiber path between the Fort Collins Police Services building and MCR Loveland. There will be no ring redundancy within the maintenance window as the fiber is cut, but all sites will remain up as their traffic traverses the other end of the path.

Oracle Exadata Quarterly Database Maintenance

The Division of IT has scheduled maintenance for Oracle Exadata Databases. We will be performing scheduled maintenance on the production Oracle Exadata system to apply the latest OS upgrade release to the Exadata production virtual machines. The OS patches will be applied in a rolling fashion, so if your applications are load-balanced you will not lose connectivity during OS patching. AppMan production will need to be shut down during the entire process.

Impacted Services

Core Link Upgrade - CSU Early Childhood Center MDF Rm 13

CSU Early Childhood Center MDF Rm 13 Switch Maintenance

Impacted Services